Refund policy
We hope you are happy with your Archetype purchase. If something is not quite right, you may return or exchange your order according to the conditions below.
Returns
You have the right to withdraw from your online purchase within 14 days of receiving your order.
If you wish to return an item, please send it back to us as soon as possible, preferably within 14 days of receiving your order. Customers in Finland can use the return label included with the order.
Please include your order information with the return so that we can identify and process your refund or exchange.
Returns must in all cases be sent back within the statutory return period.
Failure to collect a parcel does not constitute a return or an exercise of the right of withdrawal.
Return Conditions
Returned items should be in their original condition, with all original tags attached.
Removed or damaged tags, stains, odours, signs of wear or other changes to the condition of the garment may result in a deduction where they have reduced the value of the returned item.
Please pack returned items carefully to protect them during transport.
Returns in Finland
A return label is included with your order. Attach the return label to the parcel and take it to the carrier's service point.
Returns for a refund are subject to a €6.90 return shipping fee, which will be deducted from your refund.
Exchanges are free of charge in Finland.
If you would like to exchange your item for another size or another available item, please indicate the requested exchange with your return.
We will cover the return shipping for your first exchange and send the replacement without an additional delivery charge.
Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to arrange an alternative or refund.
If you subsequently return an exchanged item for a refund, the normal €6.90 return fee applies.
Returns from Other Countries
Customers returning orders from outside Finland are responsible for the cost of return shipping.
Please include your order information with the return so that we can identify and process it.
We recommend using a tracked shipping service and keeping your shipping receipt until the return has been processed. We cannot be responsible for return parcels that are lost before reaching us.
For returns from outside the European Union, any customs documentation should clearly indicate that the shipment contains returned goods.
Refunds
Once we have received and inspected your return, we will process the applicable refund.
Refunds are made using the original payment method unless otherwise agreed.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Original Shipping Costs
If you return your entire order, we will refund the original standard delivery charge in accordance with applicable consumer law.
If you selected a delivery method that was more expensive than our least expensive standard delivery option, we are not required to refund the additional cost of the more expensive delivery method.
The applicable return shipping fee is deducted separately from your refund.
If you return only part of your order, the original delivery charge is not refunded.
Uncollected Parcels
Failure to collect a parcel does not constitute an exercise of the right of withdrawal.
If a parcel is not collected and is returned to us by the carrier, we reserve the right to deduct from the refund the reasonable costs incurred as a result of the uncollected shipment, including the original shipping cost and the carrier's return shipping or handling charges, to the extent permitted by applicable law.
If you are unable to collect your parcel, please contact us as soon as possible at info@archetype-label.com.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us at info@archetype-label.com as soon as reasonably possible.
Please include your order number and, where helpful, photographs showing the issue.
If the product is faulty or incorrect, your statutory consumer rights apply. We will provide appropriate instructions for returning the item and will cover reasonable return costs where required.
Normal wear and tear, damage caused by improper use or care, or characteristics inherent to a particular natural material are not in themselves considered product defects.
Cancelling an Order Before Shipment
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@archetype-label.com.
If we are able to cancel the order before dispatch, the order will be refunded in full.
If the order has already been dispatched, the normal return procedure and conditions apply.
Exceptions
The statutory right of withdrawal may not apply to products that have been made or altered according to the customer's specifications or clearly personalised for the customer, where provided by applicable law.
This does not affect your statutory rights if a product is faulty or does not conform to the order.
Return Address
Returns should be sent to:
Archetype
Suvilahdenkatu 10 E, 5th floor
00500 Helsinki
Finland
Customers in Finland should use the return label included with the order.
Contact
For questions about returns, exchanges or refunds, please contact: